TERMS AND CONDITIONS OF ELECTRONIC SERVICES AND SALE OF DIGITAL PRODUCTS
PsychoAcademy Online Platform
Effective date: 24 January 2026
1. General Information
1.1. These Terms and Conditions (“Terms”) govern the use of the online platform operated by:
PSYCHOAKADEMIA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Święty Marcin 29/8
61-806 Poznań, Poland
VAT ID (NIP): 78319257733
Website: https://psychoacademy.online
Email: contact@psychoacademy.online
(“Service Provider”, “Company”, “Store”).
1.2. The Store provides digital educational products including online courses, ebooks, workbooks, recordings, templates, and other digital educational materials (“Digital Products”).
1.3. Upon successful completion of selected courses, the User may receive a personalized electronic certificate (PDF). Certificates confirm completion of educational content only and do not constitute professional licenses, accreditation, or legally recognized qualifications.
1.4. By accessing the Store, creating an Account, or placing an Order, the User confirms acceptance of these Terms, the Privacy Policy, and the Refund Policy.
1.5. The Store provides services globally, including to Users located in the European Union, the United Kingdom, the United States, and other jurisdictions.
1.6. To the maximum extent permitted by law, these Terms are governed by Polish law. This choice does not deprive Consumers of mandatory protections under the laws of their country of residence.
2. Definitions
- User – any natural person or legal entity using the Store.
- Consumer – a User acting outside their business or professional activity.
- Digital Products – educational digital content available through the platform.
- Account – an individual user profile on the platform.
- Order – purchase request submitted electronically.
- Payment Gateway – third-party payment processor (e.g., Stripe).
- Certificate – electronic confirmation of course completion.
3. Account Registration
3.1. Creating an Account is voluntary and free of charge.
3.2. Users agree to provide accurate and current information.
3.3. Users are responsible for safeguarding login credentials and activities performed under their Account.
3.4. The Company is not liable for unauthorized access resulting from User negligence.
3.5. The Company reserves the right to suspend or terminate Accounts that violate these Terms or applicable law.
4. Offer, Pricing and Taxes
4.1. Product descriptions, pricing, and scope of access are presented on the website.
4.2. Prices may be displayed in PLN, EUR, USD, or GBP depending on User location.
4.3. Prices may include VAT, sales tax, or similar taxes in accordance with applicable regulations.
4.4. The Company reserves the right to modify prices, promotions, and availability before purchase.
5. Payments
5.1. Payments are processed exclusively via external Payment Gateways, including Stripe.
5.2. Available payment methods depend on payment provider and User location.
5.3. Access to Digital Products is granted after successful payment authorization.
5.4. The Company is not responsible for delays or failures caused by third-party payment providers.
6. Delivery and Access to Digital Products
6.1. Digital Products are delivered electronically through Account access or download.
6.2. Access is typically granted immediately after payment confirmation.
6.3. Digital Products are assigned exclusively to the User’s Account and may not be transferred, shared, or resold.
6.4. “Lifetime access” means access for as long as the platform remains operational. The Company reserves the right to update, modify, or discontinue platform features or content.
6.5. Access may be temporarily suspended for maintenance, security, or technical reasons.
7. Right of Withdrawal and Refund Policy
7.1. European Union and United Kingdom Consumers
Consumers may have a statutory right to withdraw from distance contracts within 14 days.
This right does not apply if:
- The Digital Product is delivered immediately after purchase,
- The User provides explicit consent to immediate delivery, and
- The User acknowledges loss of withdrawal rights.
By completing the purchase and selecting the required consent checkbox, the User agrees to immediate access and waiver of withdrawal rights.
7.2. United States and Other Jurisdictions
Due to the digital nature of the Products, all sales are final and non-refundable to the maximum extent permitted by law, unless:
- The Product is defective or inaccessible due to Company error, or
- Refund is required under applicable law.
7.3. Detailed rules regarding refunds are described in the Refund Policy.
8. Complaints and Technical Support
8.1. Users may submit complaints regarding defective Digital Products or technical access problems.
8.2. Complaints must be submitted to: contact@psychoacademy.online
8.3. Complaints are reviewed within 14 calendar days.
8.4. Technical support inquiries are typically answered within 48 business hours.
9. Educational and Professional Disclaimer
9.1. All Digital Products are provided solely for educational and informational purposes.
9.2. Content does not constitute psychological, therapeutic, medical, legal, coaching, or financial services.
9.3. The platform does not provide mental health diagnosis, therapy, or treatment services.
9.4. Digital Products do not prepare Users for licensed professional practice and do not grant eligibility for professional licensure or regulated employment.
9.5. Users are responsible for verifying licensing or professional requirements in their jurisdiction.
9.6. The Company does not guarantee specific results, outcomes, or benefits. Individual results may vary.
10. AI and Technology Disclosure
10.1. Some Digital Products may be created or enhanced using automated technologies or artificial intelligence.
10.2. AI-assisted materials may contain minor technical inaccuracies or variations.
10.3. Such variations do not constitute product defects if content remains substantially consistent with product descriptions.
10.4. AI-generated or assisted content does not replace professional consultation.
11. Intellectual Property and License
11.1. All Digital Products and platform content are protected by intellectual property laws.
11.2. Users receive a limited, non-exclusive, non-transferable, revocable license for personal, non-commercial use.
11.3. Unauthorized copying, distribution, resale, or commercial use is strictly prohibited.
12. Limitation of Liability
12.1. To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of profits, business interruption, or data loss.
12.2. The Company’s total liability shall not exceed the amount paid by the User for the specific Digital Product.
13. Accessibility Statement
13.1. The Company strives to ensure accessibility of its platform for individuals with disabilities.
13.2. Users experiencing accessibility barriers may contact: contact@psychoacademy.online
14. Chargebacks and Fraud Prevention
14.1. Users agree to contact the Company before initiating any payment dispute or chargeback.
14.2. The Company reserves the right to suspend or terminate access to Digital Products if a chargeback or suspected fraud occurs.
15. Personal Data Protection
15.1. Personal data is processed in accordance with GDPR, UK GDPR, CPRA/CCPA, and other applicable privacy laws.
15.2. Detailed information is available in the Privacy Policy.
16. Force Majeure
The Company shall not be liable for failure to perform obligations due to events beyond reasonable control, including natural disasters, technical failures, government actions, or infrastructure disruptions.
17. Dispute Resolution and Arbitration
17.1. Consumers residing in the European Union may use the Online Dispute Resolution (ODR) platform.
17.2. For Users located outside the European Union, disputes shall be resolved through binding arbitration conducted under internationally recognized arbitration rules.
17.3. Users waive the right to participate in class action lawsuits or class-wide arbitration, where permitted by law.
18. Amendments
18.1. The Company reserves the right to modify these Terms at any time.
18.2. Updated Terms become effective upon publication on the platform.
18.3. Continued use of the platform constitutes acceptance of amended Terms.
19. Final Provisions
19.1. If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions remain in effect.
19.2. These Terms constitute the entire agreement between the User and the Company regarding use of the platform and purchase of Digital Products.
